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Merus Solutions, Inc.
is committed to your right to privacy. As a visitor to our website
or user of our product, you deserve the ability to control the uses
of your personal information. This privacy statement discloses our
privacy practices.
Merus Solutions, Inc agrees to
notify you of the following:
- What personally
identifiable information of yours or third party personal
identification is collected from you through the website
- The organization
collecting the information
- How the information
is used
- With whom the
information may be shared
- What choices are
available to you regarding collection, use and distribution of the
information
- The kind of
security procedures that are in place to protect the loss, misuse
or alteration of information under Merus Solutions, Inc' control
- How you can correct
any inaccuracies in the information.
If you feel that
Merus Solutions, Inc is not abiding by its posted privacy policy, you should
contact us by addressing your concerns to
info@etouchpoint.com.
Merus Solutions, Inc collects
information from our users at several different points on our
website to enable us to better inform you about our products and
services. By knowing your preferences we can deliver relevant
information that meets your needs and ensure that your visit to our
site is quick, easy and productive. Merus Solutions, Inc is the sole owner of
the information collected on this site. We will not sell, share, or
rent this information to others in ways different from what is
disclosed in this statement.
Registration
In order to use some functions on
this website, a user must first complete a registration form. During
registration, the user is required to give their contact information
(such as name and email address). This information is used to
contact the user about the services on our site for which they have
expressed interest. Merus Solutions, Inc does not share any personally
identifiable or private customer information submitted online with
third parties. Demographic information may also be requested (such
as zip code or type of business). This information may be stored,
analyzed and used to assist us to improve our services.
Cookies
Merus Solutions, Inc uses "cookies" to help you
personalize your online experience. A cookie is a small text file
that is placed on your hard disk by a web server. Cookies cannot be
used to run programs or deliver viruses to your computer. Cookies
are uniquely assigned to you, and can only be read by a web server
in the domain that issued the cookie to you. Cookies enable us to
track and target the interests of our users to simplify and enhance
the experience on our site (i.e. pre-filling forms similar to those
you may have already completed). Once the user closes their browser,
the cookie information is no longer available through our server.
You can set your browser to notify you when you receive a cookie,
giving you the opportunity to decide whether to accept it. If a user
rejects the cookie, they can still use our site.
Log Files
We use IP (Internet Protocol)
addresses in log files to analyze trends, administer the site, track
a user's movements, and gather broad demographic information for
aggregate use. Log files do not enable us to access personally
identifying information, such as email addresses.
Links
This website contains links to other
sites. Please be aware that Merus Solutions, Inc is not responsible for the
privacy practices of such other sites. We encourage our users to be
aware when they leave our site and to read the privacy statements of
each and every website that collects personally identifiable
information. This privacy statement applies solely to information
collected at this website.
Merus Solutions, Inc Extranet
Currently, the Merus Solutions, Inc Extranet is
available in its entirety to Merus Solutions, Inc customers whose customer
agreement is current. If you are a current Merus Solutions, Inc customer, you
may receive web support by visiting our support site and logging in.
This allows you to view our published support documents, such as
reports, and ask questions of our support personnel. Your questions
and our answers may be published on our website, and made available
to other website visitors. However, those visitors will have no way
of knowing that one or more of the questions on the website was
asked by you.
Webcasts
Merus Solutions, Inc offers its users an
opportunity to participate in live webcasts which are hosted by
WebEx Communications, Inc. A participant must register to take
part in the webcast. The information collected at the time of
registration (such as name, address, e-mail address) enables us to
contact the participant with password and login information for the
webcast. Additionally, registrants may be contacted by phone to
ensure that they have the needed information for attending the
webcast. A user may opt-out of being contacted in the future by
emailing info@etouchpoint.com
with their request to delete them from the "webcast email list."
Please refer to WebEx.com for more information regarding their
privacy statement.
Public
Forums
This site currently does not make
chat rooms forums, message boards, and/or news groups available to
users. If and when such communication forums are offered, this
policy will be updated.
Surveys
From time-to-time our site requests
information from users via surveys. Participation in these surveys
is completely voluntary and the user therefore has a choice whether
or not to disclose this information. Information requested may
include contact information (such as name and address), and
demographic information (such as zip code, age level). Survey
information will be used for purposes of monitoring or improving the
use and satisfaction of this site.
Children
Merus Solutions, Inc products are for use by
businesses. Therefore, we would not expect children under the age of
18 to provide us with any personally identifiable information.
Referral Program
If a customer decides to refer a prospect as a part of
our Referral Program,
we ask them to provide the prospect's name, company, title, phone,
address (if available), as well as information about their
relationship with the prospect. The client can request
a call from the sales representative prior to the prospect being
contacted. The referral prospect may contact Merus Solutions, Inc at
info@etouchpoint.com to
request the removal of this information from the Merus Solutions, Inc
database.
Security
Merus Solutions, Inc takes precautions to
protect our visitors' and customers' information. When users submit sensitive
information via the website, your information is protected both
online and off-line using standard security best practices such as
firewalls, encryption and intrusion detection. Full backups are
performed every week on the entire file system and incremental
backups are done daily. Finally, all hosted servers are kept
physically secure in world-class hosting data centers.
Credit
Cards
We do not currently accept credit
card information on-line. If and when credit card information is
requested in the future, this policy will be updated.
Special
Offers
We send all new clients a welcoming email to verify password and username. We send the newsletter to those people who specifically
request it. Visitors to our website will occasionally receive
information on products, services and special deals. Out of respect
for the privacy of our users, we present the option to not receive
these types of communications. Please see "Opting Out" below
Updating
Personal Information and Opting Out
We encourage our users to update our
record of any personal information which changes (such as your zip
code). Information can be corrected/updated on any registration
form. Users can also opt out of our services by emailing a request
to
info@etouchpoint.com.
Changes
to Privacy Policy
Merus Solutions, Inc will update this policy
from time to time. A "last revised" date will always be included on
the document. To keep up-to-date with Merus Solutions'
policy, please check this page periodically.
Contacting the Website
If you have any questions about this
privacy statement, the practices of this site, or your dealings with
this website, you can contact us on
info@etouchpoint.com.
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