eTouchPoint Selected For CEM Program In Canada

eTouchPoint, (www.eTouchPoint.com), a leading provider of Enterprise Feedback Management (EFM) software and services, announced today that it has completed the successful implementation of its EFM solution for one of Canada’s largest communications services providers. The multi-year engagement will extend the momentum developed during a pilot program earlier this year.

The program supports multiple lines of business by collecting feedback from customers during different points in the service provisioning and support cycles. Company stakeholders and field users will use eTouchPoint’s reporting, industry benchmarking, and ongoing business intelligence to identify service improvement opportunities and enhance performance throughout the service chain.

About eTouchPoint
eTouchPoint combines an innovative, patent pending Customer Experience Management platform with a proven methodology to help brands continuously monitor, listen to, and optimize their customer touch points. Over time, eTouchPoint’s unique approach and proven best practices empower clients to develop superior customer experiences, reduce customer churn while increasing revenues, and enhance their global brand by creating satisfied, loyal customers. Established in 1997, eTouchPoint is a pioneer in Enterprise Feedback Management (EFM) and successfully serves leaders in Communications, Financial Services, Insurance, Retail, Food Services, and other industries. For more information, please call 1-877-838-6824 or visit http://www.etouchpoint.com.