eTouchPoint Announces Release 6

eTouchPoint, (www.eTouchPoint.com), a provider of Enterprise Feedback Management (EFM) software and services, today announced availability of eTouchPoint Release 6, the Company’s latest software version delivering best in class customer experience and EFM solutions. The patent-pending Software as a Service solution captures direct customer feedback on individual customer/employee interaction, delivering actionable hierarchical reporting, analysis, and coaching strategies – all needed to drive continuous improvement, customer satisfaction, and brand loyalty.

The Version 6 release includes the following features:

Enhanced Reporting and User Interfaces
Improved usability features in Release 6 enable users to more quickly and easily access data for different survey campaigns, report types, and end dates. The Release also includes new query features and tab interfaces that allow users to seamlessly switch between views, scorecards, and modules.

Enterprise-wide CEM Data Aggregation
Release 6 introduces the ability to aggregate metrics across multiple survey campaigns into a single, enterprise reporting view.  The added flexibility allows users to see how the organization performed on specific performance metrics across distinct survey programs and business units. This feature enables corporate stakeholders and Customer Experience teams to easily monitor brand and customer satisfaction performance across the company.

Automatic Archival of Survey Data
Survey campaign data is now automatically archived on a periodic basis. As results are summarized for new and recent time periods, older data sets are automatically archived. This results in improved usability and enhances users’ ability to locate the results they need.

About eTouchPoint
eTouchPoint combines an innovative, patent pending Customer Experience Management platform with a proven methodology to help brands continuously monitor, listen to, and optimize their customer touch points. Over time, eTouchPoint’s unique approach and proven best practices empower clients to develop superior customer experiences, reduce customer churn while increasing revenues, and enhance their global brand by creating satisfied, loyal customers.  Established in 1997, eTouchPoint is a pioneer in Enterprise Feedback Management (EFM) and successfully serves leaders in Communications, Financial Services, Insurance, Retail, Food Services, and other industries.  For more information, please call 1-877-838-6824 or visit http://www.etouchpoint.com.