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	<title>eTouchPoint - Optimizing the Customer Experience</title>
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	<description>Optimizing the Customer Experience to Achieve Brand Excellence</description>
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		<title>eTouchPoint Publishes Report on Approaches and Best Practices to Closed-Loop Alerting</title>
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		<pubDate>Wed, 04 Apr 2012 19:00:53 +0000</pubDate>
		<dc:creator>eTPadmin</dc:creator>
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		<description><![CDATA[In its latest report, eTouchPoint has identified a few of the most-common approaches used successfully by top-performing companies.]]></description>
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		<title>eTouchPoint Publishes White Paper on Customer Experience Management (CEM) Program Best Practices</title>
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		<pubDate>Tue, 31 Jan 2012 20:00:03 +0000</pubDate>
		<dc:creator>eTPadmin</dc:creator>
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		<description><![CDATA[This white paper publishes the findings of a research study by eTouchPoint to identify the process and behavioral components of successful CEM programs.]]></description>
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		<title>eTouchPoint Announces Release 6</title>
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		<pubDate>Thu, 10 Nov 2011 21:39:58 +0000</pubDate>
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		<description><![CDATA[The Version 6 release includes the following features:
Enhanced Reporting and User Interfaces, Enterprise-wide CEM Data Aggregation, and Automatic Archival of Survey Data]]></description>
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		<title>eTouchPoint Selected For CEM Program In Canada</title>
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		<comments>http://www.etouchpoint.com/news/featured-news/etouchpoint-selected-for-cem-program-in-canada/#comments</comments>
		<pubDate>Tue, 16 Aug 2011 00:06:43 +0000</pubDate>
		<dc:creator>eTPadmin</dc:creator>
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		<description><![CDATA[eTouchPoint successfully completes the implementation of its EFM solution for one of Canada's largest communications services providers.]]></description>
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		<title>Global Communications Provider Improves Field Operations with eTouchPoint</title>
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		<pubDate>Fri, 01 Apr 2011 21:45:40 +0000</pubDate>
		<dc:creator>eTPadmin</dc:creator>
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		<guid isPermaLink="false">http://www.etouchpoint.com/?p=937</guid>
		<description><![CDATA[Fortune 50 Communications provider has increased performance across every metric, since implementing the eTouchPoint program in late 2010.]]></description>
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