Good Things are Happening
The latest from eTouchPoint
New Comments Dashboard Helps Quantify Customer Feedback
eTouchPoint released a new comments dashboard feature for its CX platform. This feature empowers users to assess key trends in customer comments.
New Org Alert Prompts Users When There Are New Alerts
eTouchPoint added a feature that lets managers know when employees with open alerts join their teams. This helps ensure follow-up on all alerts.
eTouchPoint President Speaks at Energy Solutions Center Conference
Presentation highlighted emerging customer experience trends for power & utility firms, along with a case study on feedback gathering advances by a leading natural gas utility.
New CLA Dashboard Streamlines Tracking of Customer Follow-Ups
eTouchPoint released a new closed-loop alerting (CLA) dashboard feature for its CX platform. The feature empowers clients to track follow-ups with unhappy customers.
Utility Provider Selects eTP to Monitor CX
Natural gas utility with more than one million customers selects eTouchPoint as its CX solution provider.
eTP Announces New Release to CX Platform
eTouchPoint kicked off 2016 with a major release for its CX platform. New features allow CX leaders to access critical customer insights with ease.
The Needle in the Haystack
eTouchPoint Releases Enhancements to Data Search and Filtering: Our latest release has a variety of new features including new report views, new features for closed loop alerting, and tools for find locating key customer experience data points in eTouchPoint. This...
Closing the Loop
Smart companies know that closing the loop with unhappy customers can lower churn. With eTouchPoint’s alert functionality, your frontline managers can receive immediate insight into low CX survey scores.
Ad Hoc CEM Data Analysis
eTouchPoint Expands Download Feature: One feature that differentiates eTouchPoint from other CEM tools is the ability for users to easily export results to conduct their own ad-hoc analyses. In our latest release, eTouchPoint expanded download and export...
Automated Transcription & Sentiment Analysis
Sentiment Analysis - Human, automated or hybrid: eTouchPoint is now one of the only CEX providers supporting human or machine-based categorization and sentiment analysis of customer verbatims. This leading approach now makes it possible to transcribe larger volumes...
RECENT NEWS
TRUSTED. SERVICE-OBSESSED. SMART.
CONTACT
Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.
sales@etouchpoint.com support@etouchpoint.com
(877) 8.eTOUCH | (877) 838.6824