Good Things are Happening

eTouchPoint released a new comments dashboard feature for its CX platform. This feature empowers users to assess key trends in customer comments.

Natural gas utility with more than one million customers selects eTouchPoint as its CX solution provider.

eTouchPoint kicked off 2016 with a major release for its CX platform. New features allow CX leaders to access critical customer insights with ease.

eTouchPoint Releases Enhancements to Data Search and Filtering:   Our latest release has a variety of new features including new report views, new features for closed loop alerting, and tools for find locating key customer experience data points in eTouchPoint.  This...

Smart companies know that closing the loop with unhappy customers can lower churn. With eTouchPoint’s alert functionality, your frontline managers can receive immediate insight into low CX survey scores.

eTouchPoint Expands Download Feature:   One feature that differentiates eTouchPoint from other CEM tools is the ability for users to easily export results to conduct their own ad-hoc analyses.  In our latest release, eTouchPoint expanded download and export...

Sentiment Analysis - Human, automated or hybrid:   eTouchPoint is now one of the only CEX providers supporting human or machine-based categorization and sentiment analysis of customer verbatims.  This leading approach now makes it possible to transcribe larger volumes...