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eTouchPoint Announces Release 6

On November 10, 2011 · In Featured News, News, Product News

The Version 6 release includes the following features:
Enhanced Reporting and User Interfaces, Enterprise-wide CEM Data Aggregation, and Automatic Archival of Survey Data

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eTouchPoint Selected For CEM Program In Canada

On August 15, 2011 · In Company News, Featured News, News

eTouchPoint successfully completes the implementation of its EFM solution for one of Canada’s largest communications services providers.

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Global Communications Provider Improves Field Operations with eTouchPoint

On April 1, 2011 · In Company News, Featured News, News

Fortune 50 Communications provider has increased performance across every metric, since implementing the eTouchPoint program in late 2010.

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eTouchPoint Announces Release 5.11 With Online Survey Software

On January 21, 2011 · In Featured News, News, Product News

eTouchPoint Release 5.11 includes a new online survey software module with the following features:

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eTouchPoint Announces Release 5.9 With Enhanced Reporting Features & More Robust APIs

On August 15, 2010 · In Featured News, News, Product News

eTouchPoint Release 5.9 includes Additional Export Capabilities, Improved Usability, and API Support.

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Solutions

  • Enterprise Feedback Management (EFM)
  • Customer Experience Management (CEM)
  • Brand Experience Management
  • Employee Sentiment Feedback
  • Data Segmentation & Linkage Analysis

Products

  • Hierarchical & Brand-Level Reporting
  • IVR, Online Survey, & SMS / Mobile Data Collection
  • Proactive Alerting
  • Intelligent Coaching

Services

  • Data Segmentation & Linkage Analysis
  • Survey Consulting & Design
  • Benchmarking
  • Implementation Support & Training

Resources

  • Online Product Demo
  • Product Data Sheets
  • White Papers

Company

  • About Us
  • News
  • Contact Us
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