eTouchPoint’s software helps our clients continuously monitor, listen to, and optimize their customer experience touchpoints to enhance their brand value and create satisfied, loyal customers.

Leveraging an integrated data collection and enterprise reporting platform, deep subject matter expertise, and a passion for improving the customer experience, eTouchPoint provides brand stakeholders and field leaders with the insights needed to enhance the process, technological, and service elements of the customer experience.

Product Data Sheets

eTouchPoint Features & Benefits [PDF]
eTouchPoint Hierarchical & Brand-Level Reporting [PDF]
Interactive Voice Response (IVR) Data Collection [PDF]
Online Survey Data Collection [PDF]

• eTouchPoint Announces Release 6 11/10/2011

  The Version 6 release includes the following features: Enhanced Reporting and User Interfaces, Enterprise-wide CEM Data Aggregation, and Automatic Archival of Survey Data

• eTouchPoint Selected For CEM Program In Canada 08/15/2011

  eTouchPoint successfully completes the implementation of its EFM solution for one of Canada's largest communications services providers.

• Global Communications Provider Improves Field Operations with eTouchPoint 04/01/2011

  Fortune 50 Communications provider has increased performance across every metric, since implementing the eTouchPoint program in late 2010.